Last updated: September 4, 2024

This Privacy Policy describes how Travel Homes (hereinafter referred to as "we," "us," or "our") collects, uses, and protects the personal information of users of our vacation rental booking website. By using our website, you agree to the practices described in this Privacy Policy.

Information Collected

We collect several types of information when you visit our website, make a booking, or interact with our services. This information includes:

- Personally identifiable information: such as your name, email address, phone number, mailing address, and other details necessary to process bookings.
- Payment data: when you make a booking, we collect the information required to complete your payment. This may include credit card information or online payment service details.
- ID document: as part of the registration process, we may ask you to provide an identification document. This document will be retained for a maximum of 30 days from the date of collection.
- Browsing data: we collect information about your use of the site, such as your IP address, browser type, pages visited, and the dates and times of your visits. This data is collected through cookies and other similar technologies.

Use of Information Collected

We use your information to:

- Process and manage your vacation rental bookings.
- Provide customer service and respond to your requests.
- Handle payments and ensure transaction security.
- Send you important information related to your booking, such as confirmations or booking changes.
- Inform you of special offers, promotions, and other news related to our services, if you have consented to receive such communications.
- Improve our website and services by analyzing how you use them.

Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

- Service providers: such as payment processors, web hosting services, or partners to manage bookings.
- External booking platforms: we work with platforms like Booking.com and Airbnb to manage your bookings. These platforms also collect certain personal information, and their use is governed by their own privacy policies. We recommend reviewing them to learn more about their practices.
- Legal authorities: if required by law, to protect our rights, or to respond to a legal process.
- Business partners: with your consent, we may share information with partners to offer you additional services or products.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. 

Cookies

Our site uses cookies to enhance your user experience. Cookies are small files placed on your device to collect information about your activity on the site. You can configure your browser to refuse cookies, but this may limit certain site features.

Your Rights

In accordance with applicable regulations (including GDPR), you have certain rights concerning your personal data, including:

- The right to access your information.
- The right to request the correction or deletion of your data.
- The right to restrict or object to the processing of your data.
- The right to data portability.
- The right to withdraw your consent at any time, if processing is based on your consent.

To exercise these rights, you may contact us at [Contact email address].

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. This includes identification documents collected during registration, which are retained for a maximum of 30 days, after which they are deleted from our systems.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this Policy regularly to stay informed about our privacy practices.

Contact

If you have any questions or concerns regarding this Privacy Policy, you can contact us at:

Travel Homes  
Address: 2, allée Nathan Katz, 68100 Mulhouse, France
Email: [email protected]